TechOps Support (Night Shift)

About the role

TechOps Support (Night Shift) is part of the Technical Operations team and reports to the TechOps Team Lead. The role is responsible for providing technical support during night hours, ensuring platform stability, supporting operator and supplier integrations, and resolving technical issues.

The Night Shift TechOps Support acts as the first point of contact for operational incidents outside of standard business hours and works closely with internal teams to ensure smooth service for Hub88 partners.

Key Responsibilities:

• Monitor platform activity and respond to technical issues during the night shift.
• Coordinate, configure, onboard, and support internal and external clients.
• Assist with operator and supplier integrations and technical configurations.
• Investigate, log, troubleshoot, and resolve technical issues, escalating where necessary and following cases through to resolution.
• Support operators and suppliers with technical questions and requests.
• Monitor alerts and incidents, taking appropriate action to minimize service disruption.
• Report and escalate potential fraud, security, or critical operational issues.
• Ensure clear handover of ongoing issues to the day shift and relevant internal teams.
• Collaborate with Commercial, Product, Compliance, Development, and other internal teams to support business operations.

Key skills & experience:

• Pragmatic approach to problem solving.
• Strong attention to detail and accuracy.
• Good written and verbal English.
• Ability to work independently and make decisions during off-hours.
• Calm and organized approach when handling incidents and time-sensitive issues.
• Proactive attitude with a can-do mindset and customer-focused approach.
• Strong communication and teamwork skills.
• 1-3 years of experience in technical support, technical operations, or a similar role is an advantage.
• Experience working shifts or providing production support is an advantage.